Privacy

Chatnode is a gateway in front of your n8n workflows. This page describes the data the service handles. If you run a bot, you are responsible for what your workflow does with any data it receives.

The one thing we do not store

Chat message content is never written to our database. Messages pass through the gateway to your workflow and back; we keep counts, not text.

Dashboard accounts

When you sign up we store your name, email, and either a hashed password or your Google profile basics. Used to run your account.

Visitor sessions

For each chat session we store metadata: IP address, approximate location (country, region, city), browser, OS and device, an anonymous session id, and a message count. This powers the analytics and the security controls (rate limiting and IP bans).

Lead capture

If a bot is set to lead capture, the name, email and phone a visitor submits are stored on that session and forwarded to the bot owner's n8n workflow. Only enable it when you have a lawful basis to collect those details.

How data is used and shared

To run and secure the service, show usage analytics, and forward leads to your own n8n webhook. We do not sell data. It is processed by our hosting and database providers, and sent only to the webhook you configure.

Retention and your rights

Session data is kept while your workspace is active; deleting a bot removes its sessions. To request access to or deletion of your data, email privacy@chatnode.app.

This is a plain-language summary, not legal advice. Have it reviewed before you rely on it.